Terms & Conditions | Venugopal Books Digital Products

📜 Terms & Conditions

1. Digital Products Only
All products sold on this website are digital downloads (PDF format). No physical items will be shipped.

2. Personal Use License
All coloring books and educational materials are licensed for personal use only. Redistribution, resale, or commercial use is strictly prohibited without written permission.

3. Payment & Access
Access to downloadable products is granted immediately upon successful payment via Razorpay or PayPal. Customers are responsible for ensuring accurate email addresses during checkout.

4. Refund Policy
Due to the nature of digital products, all sales are final. We do not offer refunds, exchanges, or cancellations once a product has been downloaded.

5. Intellectual Property
All content, including illustrations, text, and layout, is the intellectual property of Venugopal Books. Unauthorized use or reproduction is prohibited.

6. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the website implies acceptance of the latest version.

🔐 Privacy Policy

1. Information We Collect
We collect basic personal information such as name, email address, and payment details during checkout. This data is used solely to process orders and provide customer support.

2. Payment Security
Payments are processed securely via third-party gateways (Razorpay and PayPal). We do not store credit card or payment information on our servers.

3. Email Communication
Customers may receive order confirmations and occasional updates about new products. You can unsubscribe at any time.

4. Data Protection
We implement appropriate security measures to protect your data. We do not sell or share your information with third parties.

5. Cookies
Our website may use cookies to enhance user experience and track analytics. You can manage cookie preferences through your browser settings.

6. Contact
For questions or concerns about your data, please contact us at gopi@venugopalbooks.com.

💳 Refund Policy

Effective Date: [26 Sept 2025]

Thank you for shopping at Venugopal Books. We appreciate your support and trust in our digital products.

Because our products are digital downloads, the following refund policy applies:

1. Digital Products

All items sold on this website, including coloring PDFs, activity pages, eBooks, and other downloadable files, are delivered digitally.
Once the files are downloaded, they cannot be returned.

2. No Refunds

Due to the nature of digital products, all sales are final.
We do not offer refunds, cancellations, or exchanges after a purchase has been completed.

3. Damaged or Incorrect Files

If your file is corrupted, incomplete, or you experience any issue downloading, please contact us at [insert support email] within 7 days of purchase.
We will provide you with a fresh download link at no extra cost.

4. Duplicate Purchases

If you accidentally purchase the same item more than once, please contact us at [insert support email] with proof of transaction. We will issue a replacement with another product of equal value.

5. Responsibility of the Customer

It is the customer’s responsibility to ensure they have the correct software or device to open and use digital files (such as PDFs).
Venugopal Books is not responsible for technical issues related to devices, printers, or software incompatibility.